Customer Service Representative
About the Role
Creative Chemistry Works is seeking Customer Service Representatives to support ongoing and upcoming client engagements across multiple industries. Customer Service Representatives play a key role in delivering positive customer experiences, handling inquiries, resolving issues, and supporting day to day service operations. This role may support call centers, service desks, administrative teams, or client facing support functions and may be structured as temporary, contract, contract to hire, or direct hire depending on client needs.
Key Responsibilities
• Respond to customer inquiries via phone, email, chat, or ticketing systems
• Provide accurate information and resolve customer concerns professionally
• Document customer interactions and maintain records in internal systems
• Escalate issues when necessary following established procedures
• Support order processing, service requests, or account updates
• Maintain a high level of professionalism and customer satisfaction
• Adhere to service standards, scripts, and quality guidelines
• Collaborate with internal teams to ensure timely resolution
Skills and Tools
• Experience using customer service or CRM platforms
• Proficiency with Microsoft Office including Outlook, Word, and Excel
• Familiarity with shared document systems such as SharePoint or similar platforms
• Strong communication and active listening skills
• Ability to navigate multiple systems while assisting customers
• Comfortable working in structured, process driven environments
Qualifications
• Previous customer service, call center, or client support experience preferred
• Clear verbal and written communication abilities
• Strong problem solving and de escalation skills
• Ability to manage high volumes of customer interactions
• Dependable, professional, and customer focused
• Adaptable to changing processes and service needs
Work Environment
• Opportunities may be onsite, hybrid, or remote depending on client engagement
• Shifts and schedules may vary including evenings or weekends
• Assignments may be short term, long term, or permanent
Why Work With Creative Chemistry Works
• Access to a variety of customer support environments and industries
• Opportunities aligned with your experience and availability
• Professional representation and ongoing support
• Clear communication throughout the assignment lifecycle